Data Protection
For your protection and ours, and to ensure our high standards are maintained, we may record or monitor your call.
The information you give helps us to service any policy you buy from us, and will also be used for statistical and administration purposes.
To tell you about our range of financial products and special offers which could save you money, we will contact you in future, and may share your contact details with other carefully selected companies as well as other companies within the Kwik Fit Group. We may pass customer information to an external agency to carry out a customer satisfaction survey on our behalf. Please call us on 0800 280 2919 if you do not wish your information to be used in this way.
We may pass information about you and your policy to the Financial Services Authority and/or the Financial Ombudsman Service, if they ask for this. This will only happen if they need the information to carry out their responsibilities, such as investigation of a complaint or alleged misconduct.
Insurers pass information to various databases to prevent and detect fraud. The databases used depend on the type of insurance being bought. For motor insurance, this includes the Claims and Underwriting Exchange Register, the Motor Insurance Anti-Fraud and Theft Register, and the Motor Insurance Database. Further details will be explained when you contact us, and on the documents if you buy a policy from us.
Your Information
We will keep the information you give to us secure and private. For your convenience we will make changes to your policy on the instruction of your spouse/partner or a named driver on your policy. If you do not wish this, or if you would like someone else to have access to your file, please let us know. Please note that we will only cancel your policy or change your address on your instruction. No-one else can do this on your behalf, however we will allow your spouse/ partner or any named driver on your motor insurance policy to cancel your policy if they are setting up a new one through us immediately on your behalf e.g. with a different insurance company.
The insurer may pass your personal data to other companies for processing on their behalf. Some of these companies may be based outside Europe in countries which may not have laws to protect your personal data, but in all cases your insurer will make sure that it is kept securely and only used for the purposes for which you gave it. Details of the companies and countries involved can be given on request.
If there is an unpaid balance on your account, we will pass your details to a debt collection agency for them to collect this amount on our behalf.
Access to Your Information
Under the Data Protection Act 1998 you have the right to request a copy of the information we hold on you. If you would like to receive this, please call us on 0800 280 2203. Alternatively, you may write to us at
Kwik Fit Insurance
Tannochside Business Park
1 Masterton Way
Uddingston
Glasgow
G71 5PU
Please quote your name, address and customer reference number.
Please note that a fee of £10 may be charged for dealing with such requests, in accordance with the Data Protection Act 1998. This is to cover our administration costs in processing your request. Please make cheques payable to Kwik Fit Insurance.
Information Security
At Kwik Fit Insurance Services we take security very seriously. We use the latest technology to make sure all information given on our site is safe and secure.
SSL encryption
We use 128-bit Secure Socket Layer (SSL) Encryption to encrypt any details you send to us. When you are on a secure area of our site a padlock will appear at the bottom right hand corner of your browser. In addition we also store your data internally behind a firewall to prevent unauthorised people from gaining access to it.
External links
Links to third party websites are provided solely for your convenience. When you activate these links you will leave the Site. We do not endorse or take responsibility for the content on third party websites or the availability of those websites and we are not liable for any loss or damage that you may suffer by using those websites. If you decide to access linked websites you do so entirely at your own risk. We are not responsible for the privacy policies and practices of other websites and therefore recommend that you check the policy of each site you visit.
Site access and password usage
This Site is directed at those who can access the Site from the UK and is intended for use by UK residents only. Applications for products or services from non-UK residents will not be accepted.
At certain stages on our website you are able to register to retrieve a quotation. You are responsible for maintaining the confidentiality of your details and your password and for restricting access to your computer to prevent unauthorised access to your account. You accept responsibility for activities that occur under your account. You agree to inform us immediately if you have reason to believe that your password is being used in an unauthorised manner.
